Category: customer service

Selling During Times of Sorrow

A lot of people have been asking about selling during times of sorrow, times when the world has been flipped upside-down due to a tragic event. Presently, salespeople have to understand the best ways to sell during periods of terrible sorrow. Years ago, sellers did not hear about bad news Read More …

The 7 situations of Difficult Customers

  Turning Difficult Customers Around Over time, you and your coworkers have probably developed some effective ways of dealing with challenges that come up in dealing with difficult customers. Sharing those ideas can benefit everyone. The seven situations of difficult customers (and suggested ways of dealing with them) are: You Read More …