Category: customer service

Selling During Times of Sorrow

A lot of people have been asking about selling during times of sorrow, times when the world has been flipped upside-down due to a tragic event. Presently, salespeople have to understand the best ways to sell during periods of terrible sorrow. Years ago, sellers did not hear about bad news often unless they read the Read More …

Negative Review Cause More Harm than Good

The Impact of Negative Reviews It is widely known that negative reviews can harm a business: but how many people realize the true extent of their actions on the company? With the greater accessibility of online platforms, many customers find it simple to vent their rage over a slight mishap at the restaurant in the Read More …

The 7 situations of Difficult Customers

  Turning Difficult Customers Around Over time, you and your coworkers have probably developed some effective ways of dealing with challenges that come up in dealing with difficult customers. Sharing those ideas can benefit everyone. The seven situations of difficult customers (and suggested ways of dealing with them) are: You don’t know the answer to Read More …