Customer Service when the Sale is Over

Apr 19
People who have been in business for a while know the value of return business. Experts believe that it costs at least five times more to attract new customers than it does to keep existing ones. If you think about the cost of advertising and salespeople, you can see why

Attract Millennials with Direct Mail

Apr 19
When you think of the term Millennial or Generation Z, what’s the first thing that comes to mind? Similar to the majority of people out there, you are probably thinking along the lines of tech-savvy, social media dependent teenagers. When it comes to marketing, however, it appears that the digital

One Chart Combines All Dining Rules in Different Countries

Apr 17
Huffington Post – Suzy Strutner Did you know that in France, your bread belongs on the table and not on your plate? Or that asking for Parmesan cheese is a faux pas at dinner in Italy? In many countries, diners follow mealtime rules that might sound completely wonky to visitors.

Customer Service Etiquette – Addressing Customer Needs

Apr 16
Endeavors succeed or fail because of the people involved. Only by attracting the best people will you accomplish great deeds. – Colin Powell The next step, once you have identified customer needs, is to commit yourself to meeting them. But you can’t stop there. To provide exceptional service, you need

Four tips for 5 star customer service reviews

Mar 29
I gave this speech in my Toastmasters class and wanted to share this quick read. If you are in business, then you are in the business of customer service.   Everyone in a company, even if you are a one-man band, is responsible for providing efficient service that will contribute to

TRUE SUCCESS, Guest Blog by Anna Anderson

Mar 28
All of us aspire to success, to provide for and create the best possible future for our families. Sometimes our pursuit of these very things takes us further away from actually making them a reality. Because while working and getting ahead is a good thing, is it the only thing

Why I am part of The Big Giving – Join me

Mar 27
If you could give a gift to both yourself and your business, a gift that would reshape the way the two of you work together, a gift that would bring greater success from and joy within both you and your business, what would that gift be? Challenge yourself to answer

Open New Doors for Prospecting

Mar 22
Sales are contingent on the attitude of the salesman, not the attitude of the prospect. – William Clement Stone In your business, how often does your sales force actually recruit new clients? I know some companies make it mandatory and other places leave it up to each salesperson. Are your

I am from suckerville – A Case Of Buyer’s Remorse.

Mar 14
I have been a salesperson my entire life. I grew up in the promotional product business and I have understood the importance of good customer service. As I grew older I knew to appreciate great service and how to handle poor service. Many of us show our gratitude for great

Proud to be a Business Partner with the following groups

Feb 26
We have invested in our local business community. We are members of the Tucson Metro Chamber, Better Business Bureau, Arizona Small Business Association, SHRM of Tucson, Arizona Hispanic Chamber of Commerce, NAWBO Tucson, SCORE, Rotary 5500 Old Pueblo and Toastmasters.    

Lessons from my mind – The Beginning

Feb 25
When I first started out in business I was fresh out of college and clueless. I really wanted to be a journalist but I did not think I had a choice in careers. I look back at what I have learned and believe that these tips can make all the

Inbound calls can turn into gold mine of sales

Feb 22
Tips for inbound new calls coming into your office to discuss placing order. These are my tips, but please add to them. I have over 35 years of experience in the promotional product industry but do believe that these tips work for most industries. These are refresher tips as we sometimes forget

Brain gain for employees

Jan 09
To be able to keep up at lightning speed with your competition and other professionals, you must train daily.  We know the importance of working out physically for your body, but I am talking about training your brain. Many people like to do brain exercises, and that is great, but I am

Don’t waste time educating employees!

Dec 19
I hope this title caught your eye and you disagree with the headline. Business technology and industries change almost daily, and the only constant will be the training you provide to your employees. Getting a grip on your training should begin today.   Make sure a part of your training

Home Sweet “Office” Home

Dec 13
Do you work from home or do you manage employees that telecommute to work?   During the 1970s when the OPEC oil crisis and cost of fuel was rising, Jack Niles (known as the Father of Teleworking) looked for ways work would be completed without having to drive to work.


Dec 02
Ralph Nader said, “There can be no daily democracy without daily citizenship.”   Do you consider yourself a good digital citizen? In today’s world, it is just as important to be responsible, caring and respectful online as you should be in life. I am probably preaching to the choir (you),

Workplace Harassment All Too Familiar

Nov 20
The media is exploding with stories of sexual harassment in the workplace. These women are so brave to come forward and share what happened and how it has changed their lives. When I was watching 20/20 on Friday night, I realized that many women experience this harassment without even realizing

Lets have that conversation about B.E.

Nov 01
  Business Ethics (B.E.) is a subject that is being discussed heavily this year. It’s interesting to know that a company’s ethic will determine its reputation. Good strong business ethics are essential for long-term success, increase profits and overall better lives. In today’s digital world ethics is more important because

Work, Life, Love. Balance

Sep 28
Having a balance between work and home life can be a challenge. With this problem come great rewards when it is done successfully. By balancing a career with home life, it will provide benefits in each environment. You will become healthier, mentally and physically, and you will be able to

Good customer service is like a perfect game of golf

Sep 17
    If you get everybody in the company involved in customer service, not only are they “feeling the customer” but they’re also getting a feeling for what’s not working. – Alice MacDougal I know we all have a story (or 2) to share, some excellent customer service and others