Month: May 2017

The 7 situations of Difficult Customers

  Turning Difficult Customers Around Over time, you and your coworkers have probably developed some effective ways of dealing with challenges that come up in dealing with difficult customers. Sharing those ideas can benefit everyone. The seven situations of difficult customers (and suggested ways of dealing with them) are: You don’t know the answer to Read More …

Shaking hands…may actually be rocket science

Whether it’s through the firm shake of a hand or a long and proper salaam, there are plenty of ways to show respect and honor others. From the nerve-wracking interview room to a huge family get-together, the importance of showing respect is profound. For instance, let’s consider the simple gesture of standing up and firmly Read More …

Look for the IGen coming to your workplace soon!

Millennials – the world’s youngest generation of employees and the primary focus of businesses worldwide. Born between the years 1980 to the mid-1990s many companies are busy trying to understand this group of people who will soon rule our world; corporations are shaping their products, customs, and services to fit millennials’ expectations and needs. However, Read More …