Month: April 2017

Take your customers seriously – its not funny when you dont!

Addressing ComplaintsCustomer complaints should be taken seriously and handled sensitively.  You can turn a negative situation into a positive by treating complaints as opportunities to show customers how much you care about providing exceptional service. Customer’s Bill of Rights:– To be taken seriously – To be listened to – To be respected – To receive a Read More …

Attract Millennials with Direct Mail

When you think of the term Millennial or Generation Z, what’s the first thing that comes to mind? Similar to the majority of people out there, you are probably thinking along the lines of tech-savvy, social media dependent teenagers. When it comes to marketing, however, it appears that the digital generation is influenced by direct Read More …